We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@skiptondairy.com. Please note that returns will need to be sent to the following address:

Skipton Dairy Services

Unit 1

Worth Enterprise Park

Valley Road

Keighley

BD21 4LN 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@skiptondairy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@skiptondairy.com.

Return & Refund Policy

Skipton Dairy Services Ltd / Alwyn Pickles & Co

At Skipton Dairy Services Ltd, we take pride in supplying quality products. Due to the nature of many of the agricultural, animal health, feed and consumable products we sell, we operate a defective returns and exchanges only policy.

Returns Eligibility

We will only accept returns where:

• The item is faulty or defective.
• The item has been damaged in transit.
• The wrong item has been supplied by us.

We do not accept returns or exchanges for:

• Change of mind.
• Incorrect items ordered by the customer.
• Products no longer required.
• Surplus stock.
• Products that have been opened, used, or are not in their original condition (unless the fault is being reported).

Reporting a Fault

Any faulty, damaged or incorrect goods must be reported to us within 7 days of delivery.

Please contact us with:

• Your order number.
• A description of the fault or issue.
• Photographs where applicable.

Contact details:

📞 01535 603361
📧 sales@skiptondairy.com

Inspection of Returned Goods

We may require the item to be returned for inspection before a refund, replacement or exchange is approved.

Items must be returned complete with all original packaging where reasonably possible.

Refunds & Replacements

Where a product is confirmed as faulty, damaged in transit, or incorrectly supplied, we will, at our discretion:

• Replace the item.
• Exchange the item for an equivalent product.
• Issue a full refund.

Any approved refund will be processed to the original payment method.

Return Shipping Costs

If the return is due to a fault, damage in transit, or an error on our part, we will cover the reasonable cost of return shipping or arrange collection where appropriate.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including your rights relating to faulty or misdescribed goods.